Return Policy for Ice Age Jewelry

1. Return Eligibility

  • Time Frame: Returns are accepted within 7 days of delivery.
  • Condition: Items must be in their original, unworn condition with all tags attached and original packaging included.
  • Exclusions: Custom orders, engraved items, and pieces that have been altered or modified, including resizing, are not eligible for return.

2. Restocking Fee

  • Restocking Fee: A 15% restocking fee will be applied to all eligible returns. This fee will be deducted from the refund amount.
  • Exchange Policy: Returns made outside the 7-day window are eligible for exchange only.

3. Return Process

  • Initiate Return: Contact our customer service team to initiate a return. Please provide your order number and reason for return.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance as we are not responsible for lost or damaged returns.
  • Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to return your item.

4. Refunds

  • Processing Time: Refunds will be processed within 10 business days of receiving the returned item.
  • Refund Method: Refunds will be issued to the original method of payment, minus the 15% restocking fee, unless store credit is chosen.

5. Non-Returnable Items

  • Custom-made jewelry
  • Engraved pieces
  • Altered or modified items, including resized rings

6. Contact Us

For any questions or concerns regarding our return policy, please contact us at: